Politique de remboursement
# Lunestia Store Policies
Here are the draft policies for your store, **Lunestia**, tailored for the UK market (currency in GBP £, standard UK regulations). You can copy and paste these directly into your Shopify settings under **Settings > Policies**.
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## 1. Refund Policy (Politique de Retour et Remboursement)
### **Refund Policy**
Thank you for shopping at **Lunestia**.
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
#### **Returns**
* You have **14 calendar days** to return an item from the date you received it.
* To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
* Your item must have the receipt or proof of purchase.
#### **Refunds**
* Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
* If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, etc.).
* You will receive the credit within a certain amount of days, depending on your card issuer's policies.
#### **Shipping**
* You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
* If you receive a refund, the cost of return shipping will be deducted from your refund.
* If the item is defective or damaged upon arrival, please contact us immediately with photo/video proof at **support@lunestia.shop**, and we will cover the return shipping or send a free replacement.
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## 2. Shipping Policy (Politique d'Expédition)
### **Shipping Policy**
At **Lunestia**, we are committed to delivering your products quickly and securely.
#### **Shipping Rates & Processing**
* **Free Tracked Shipping** is available for all orders to the United Kingdom.
* All orders are processed and dispatched within **24 to 48 hours** (excluding weekends and public holidays) after receiving your order confirmation email.
* You will receive another notification with tracking details when your order has shipped.
#### **Delivery Times**
* **Standard Shipping (UK)**: 5 to 10 business days.
* Please note that shipping times are estimates and start from the date of dispatch rather than the date of order.
#### **Tracking Your Order**
* Once your order is shipped, you will receive an email containing your tracking number and a link to track your parcel.
* Please allow 24–48 hours for the tracking information to update.
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## 3. Privacy Policy (Politique de Confidentialité)
### **Privacy Policy**
This Privacy Policy describes how **Lunestia** (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
#### **Information We Collect**
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
* **Device Information**: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
* **Order Information**: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
#### **How We Use Your Personal Information**
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
#### **Sharing Personal Information**
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
* We use **Shopify** to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
#### **Your Rights (UK and GDPR)**
If you are a resident of the United Kingdom or the European Economic Area (EEA), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at **support@lunestia.shop**.
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## 4. Terms of Service (Conditions Générales de Vente)
### **Terms of Service**
#### **Overview**
This website is operated by **Lunestia**. Throughout the site, the terms “we”, “us” and “our” refer to **Lunestia**. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
#### **Section 1 - Online Store Terms**
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
#### **Section 2 - Modifications to the Service and Prices**
* Prices for our products are subject to change without notice.
* We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
#### **Section 3 - Products or Services**
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
#### **Section 4 - Accuracy of Billing and Account Information**
We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
#### **Section 5 - Governing Law**
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.